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Pemasaran jasa: manusia, teknologi, strategi - perspektif indonesia jilid 2 edisi 7
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Pemasaran jasa: manusia, teknologi, strategi - perspektif indonesia jilid 1 edisi 7
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Services marketing : people, technology, strategy 7th ed.
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Services marketing in asia: a case book
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Flying high in a competitive industry: cost-effective service excellence at singapore airlines
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