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Pengaruh Penerapan Total Quality Management Dan Relationship Terhadap Kepuasan Nasabah Pada Pt. Bank Cimb Niaga, Tbk
Availability : 1 copies available for loan
The management and control of quality, 8th ed.
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Quality management : introduction to total quality management for production, processing, and services, 4th ed.
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Quality management for organizational excellence : introduction to total quality 6th ed.
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Business process reengineering : breakpoint strategies for market dominance
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The management and control quality 5th ed.
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Total quality management : text with cases 3rd ed.
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Sistem manajemen mutu iso 9000:2000 : penerapannya untuk mencapai tqm
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Total performance scorecard : redefining management to achieve performance with integrity
Availability : 5 copies available for loan