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Service management : operations, strategy, information technology 7th ed.

Service management : operations, strategy, information technology 7th ed.

Availability : 2 copies available for loan

Up against the wal-marts: how your business can prosper in the shadow of the retail giants, 2nd ed.

Availability : 1 copies available for loan

Service operation management : improving service delivery 4th ed.

Availability : 1 copies available for loan