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Simply better : winning and keeping customers by delivering what matters most
Availability : 1 copies available for loan
Likeable business : why today's consumers demand more and how leaders can deliver
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The power of appreciative inquiry : a practical guide to positive change
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Loyalty 3.0 : how big data and gamificatio are revolutionizing customer and employee engagement
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From products to services : insight and experience from companies which have embraced the service economy
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Customer-driven It : How Users Are Shaping Technology Industry Growth
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Customer relationship management : concepts and tools
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Capturing customers.com : menangkap pelanggan.com: strategi radikal pemasaran dan penjualan di dunia maya
Availability : 1 copies available for loan