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Grolier business library : delivering customer service

Availability : 2 copies available for loan
Customers.com: how to create a profitable business strategy for the internet and beyond

Customers.com: how to create a profitable business strategy for the internet and beyond

Availability : 1 copies available for loan
The future of competition: co-creating unique value with customers

The future of competition: co-creating unique value with customers

Availability : 1 copies available for loan
Loyalty rules!: how today's leaders build lasting relationships

Loyalty rules!: how today's leaders build lasting relationships

Availability : 1 copies available for loan

A complain is a gift : using customer feedback as a strategic tool

Availability : 1 copies available for loan

Branded customer service: the new competitive edge

Availability : 1 copies available for loan

The ten demandments : rules to live by in the age of the demanding customer

Availability : 1 copies available for loan

Customer relationship management

Availability : 1 copies available for loan
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