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Grolier business library : delivering customer service
Availability : 2 copies available for loan
Customers.com: how to create a profitable business strategy for the internet and beyond
Availability : 1 copies available for loan
The future of competition: co-creating unique value with customers
Availability : 1 copies available for loan
Loyalty rules!: how today's leaders build lasting relationships
Availability : 1 copies available for loan
The ultimate crm handbook: strategies and concepts for building enduring customer loyalty and profitability
Availability : 1 copies available for loan
A complain is a gift : using customer feedback as a strategic tool
Availability : 1 copies available for loan
Branded customer service: the new competitive edge
Availability : 1 copies available for loan
The ten demandments : rules to live by in the age of the demanding customer
Availability : 1 copies available for loan
Customer relationship management
Availability : 1 copies available for loan
Customer experience management : a revolutionary approach to connecting with your customers
Availability : 1 copies available for loan