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Sistem Crm (Customer Relationship Management) Untuk Perusahaan Property Building Management Pada Mulia Grup 
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Analisis Kesuksesan Customer Relationship Management System Pada Pt Silvrr Artha Indonesia Jakarta
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Peran Customer Service Dalam Melayani Nasabah Pada Pt Bank Syariah Mandiri Kantor Cabang Bekasi
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Analisa pengaruh digital marketing melalui media sosial terhadap peningkatan brand awareness satisfaction dan customer loyalty di pt mayora indah
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Total access: giving customers what they want in an anytime, anywhere world
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Harvard business review on customer relationship management
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How customers think: Essential insights into the mind of the market
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Service operation management : improving service delivery 4th ed.
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Digital Library | Perbanas Institute
Library Management SystemPerpustakaan Perbanas Institute adalah fasilitas lembaga yang mendukung kegiatan Tri Dharma Perguruan Tinggi.
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