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Image of Pengaruh program csr terhadap loyalitas merek dengan citra fungsional, citra affektif & aura religiositas merek sebagai variabel intervening pada 3 cabang bank syariah (bsm, bri syariah dan bni syariah) di depok jawa barat

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Pengaruh program csr terhadap loyalitas merek dengan citra fungsional, citra affektif & aura religiositas merek sebagai variabel intervening pada 3 cabang bank syariah (bsm, bri syariah dan bni syariah) di depok jawa barat



PEMBIMBING:Sri Wahyuni_The purpose of this research is to analyze the correlation between CSR and brand loyalty through functional image, affective image and brand religiosity aura as intervening variable in three banks (BSM, BRI Sharia and BNI Sharia) that perform CSR program annually. Questionnaire was used to obtain the primary data with nonprobability sampling as a sampling technique. With 149 respondents from Depok, East Java, this research using Structural Equation Modeling (SEM) with AMOS 21 as data analysis. The result of research shows that there is a positive and high correlation between CSR and brand loyalty through affective image. Otherwise The result shows that there is negative correlation between CSR and brand loyalty through functional image. From the result of analysis, it can be recommended that banks should pay attention to the product and service quality and innovate new product to gain customer loyalty.



Availability

SM-170547SM-170547Perpustakaan PusatAvailable

Detail Information

Series Title
-
Call Number
SM-170547
Publisher Perbanas Institute : Jakarta.,
Collation
vii;99hlm.:ilus.; 30cm.
Language
Indonesia
ISBN/ISSN
-
Classification
SM-170547
Content Type
-
Media Type
-
Carrier Type
-
Edition
S1 Manajemen
Subject(s)
Specific Detail Info
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