APA Style

Fitzsimmons, James A., Fitzsimmons, Mona J., Bordoloi, Sanjeev. (2014). Service management : operations, strategy, information technology 8th ed. (8th). New York: McGraw-Hill Irwin.

Chicago Style

Fitzsimmons, James A., Fitzsimmons, Mona J., Bordoloi, Sanjeev. Service management : operations, strategy, information technology 8th ed.. 8th New York: McGraw-Hill Irwin, 2014. Text.

MLA Style

Fitzsimmons, James A., Fitzsimmons, Mona J., Bordoloi, Sanjeev. Service management : operations, strategy, information technology 8th ed.. 8th New York: McGraw-Hill Irwin, 2014. Text.

Turabian Style

Fitzsimmons, James A., Fitzsimmons, Mona J., Bordoloi, Sanjeev. Service management : operations, strategy, information technology 8th ed.. 8th New York: McGraw-Hill Irwin, 2014. Print.