APA Style
Stauss, Bernd, Seidel, Wolfgang. (2004).
Complaint Management The Heart of CRM .
Ohio:
.
Chicago Style
Stauss, Bernd, Seidel, Wolfgang.
Complaint Management The Heart of CRM.
Ohio:
,
2004.
Text.
MLA Style
Stauss, Bernd, Seidel, Wolfgang.
Complaint Management The Heart of CRM.
Ohio:
,
2004.
Text.
Turabian Style
Stauss, Bernd, Seidel, Wolfgang.
Complaint Management The Heart of CRM.
Ohio:
,
2004.
Print.