APA Style
Tjiptono, Fandy. (2003).
Prinsip-prinsip total quality service (tqs) .
Jakarta:
.
Chicago Style
Tjiptono, Fandy.
Prinsip-prinsip total quality service (tqs).
Jakarta:
,
2003.
Text.
MLA Style
Tjiptono, Fandy.
Prinsip-prinsip total quality service (tqs).
Jakarta:
,
2003.
Text.
Turabian Style
Tjiptono, Fandy.
Prinsip-prinsip total quality service (tqs).
Jakarta:
,
2003.
Print.