APA Style

McKenna, Regis. (2002). Total access: giving customers what they want in an anytime, anywhere world . Boston: Harvard Business School.

Chicago Style

McKenna, Regis. Total access: giving customers what they want in an anytime, anywhere world. Boston: Harvard Business School, 2002. Text.

MLA Style

McKenna, Regis. Total access: giving customers what they want in an anytime, anywhere world. Boston: Harvard Business School, 2002. Text.

Turabian Style

McKenna, Regis. Total access: giving customers what they want in an anytime, anywhere world. Boston: Harvard Business School, 2002. Print.