APA Style
Peppers, Don, Rogers, Martha. (2011).
Managing customer relationships: strategic framework, 2nd ed. (2nd).
New Jersey:
John Wiley & Sons.
Chicago Style
Peppers, Don, Rogers, Martha.
Managing customer relationships: strategic framework, 2nd ed..
2nd
New Jersey:
John Wiley & Sons,
2011.
Text.
MLA Style
Peppers, Don, Rogers, Martha.
Managing customer relationships: strategic framework, 2nd ed..
2nd
New Jersey:
John Wiley & Sons,
2011.
Text.
Turabian Style
Peppers, Don, Rogers, Martha.
Managing customer relationships: strategic framework, 2nd ed..
2nd
New Jersey:
John Wiley & Sons,
2011.
Print.