APA Style
Taylor, Sharon. (2012).
Service intelligence: improving your bottom line with the power of IT service management .
Boston:
Pearson Education.
Chicago Style
Taylor, Sharon.
Service intelligence: improving your bottom line with the power of IT service management.
Boston:
Pearson Education,
2012.
E-Book.
MLA Style
Taylor, Sharon.
Service intelligence: improving your bottom line with the power of IT service management.
Boston:
Pearson Education,
2012.
E-Book.
Turabian Style
Taylor, Sharon.
Service intelligence: improving your bottom line with the power of IT service management.
Boston:
Pearson Education,
2012.
E-Book.