APA Style
Fitzsimmons, James A., Fitzsimmons, Mona J.. (2011).
Service management : operations, strategy, information technology 7th ed. (7th).
New York:
McGraw-Hill.
Chicago Style
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service management : operations, strategy, information technology 7th ed..
7th
New York:
McGraw-Hill,
2011.
Text.
MLA Style
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service management : operations, strategy, information technology 7th ed..
7th
New York:
McGraw-Hill,
2011.
Text.
Turabian Style
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service management : operations, strategy, information technology 7th ed..
7th
New York:
McGraw-Hill,
2011.
Print.