APA Style

Buttle, Francis. (2009). Costumer relationship management: concepts and technologies, 2nd ed. (2nd). China: .

Chicago Style

Buttle, Francis. Costumer relationship management: concepts and technologies, 2nd ed.. 2nd China: , 2009. Text.

MLA Style

Buttle, Francis. Costumer relationship management: concepts and technologies, 2nd ed.. 2nd China: , 2009. Text.

Turabian Style

Buttle, Francis. Costumer relationship management: concepts and technologies, 2nd ed.. 2nd China: , 2009. Print.