APA Style
Wirtz, Jochen, Heracleous, Loizos, Pangarkar, Nitin. (2006).
Flying high in a competitive industry: cost-effective service excellence at singapore airlines .
Singapore:
McGraw-Hill.
Chicago Style
Wirtz, Jochen, Heracleous, Loizos, Pangarkar, Nitin.
Flying high in a competitive industry: cost-effective service excellence at singapore airlines.
Singapore:
McGraw-Hill,
2006.
Text.
MLA Style
Wirtz, Jochen, Heracleous, Loizos, Pangarkar, Nitin.
Flying high in a competitive industry: cost-effective service excellence at singapore airlines.
Singapore:
McGraw-Hill,
2006.
Text.
Turabian Style
Wirtz, Jochen, Heracleous, Loizos, Pangarkar, Nitin.
Flying high in a competitive industry: cost-effective service excellence at singapore airlines.
Singapore:
McGraw-Hill,
2006.
Print.