APA Style
Freeland, John G.. (2002).
The ultimate crm handbook: strategies and concepts for building enduring customer loyalty and profitability .
United States of America:
McGraw-Hill.
Chicago Style
Freeland, John G..
The ultimate crm handbook: strategies and concepts for building enduring customer loyalty and profitability.
United States of America:
McGraw-Hill,
2002.
Text.
MLA Style
Freeland, John G..
The ultimate crm handbook: strategies and concepts for building enduring customer loyalty and profitability.
United States of America:
McGraw-Hill,
2002.
Text.
Turabian Style
Freeland, John G..
The ultimate crm handbook: strategies and concepts for building enduring customer loyalty and profitability.
United States of America:
McGraw-Hill,
2002.
Print.