APA Style

Reichheld, Frederick F.. (2001). Loyalty rules!: how today's leaders build lasting relationships . United States of America: Harvard Business School Press.

Chicago Style

Reichheld, Frederick F.. Loyalty rules!: how today's leaders build lasting relationships. United States of America: Harvard Business School Press, 2001. Text.

MLA Style

Reichheld, Frederick F.. Loyalty rules!: how today's leaders build lasting relationships. United States of America: Harvard Business School Press, 2001. Text.

Turabian Style

Reichheld, Frederick F.. Loyalty rules!: how today's leaders build lasting relationships. United States of America: Harvard Business School Press, 2001. Print.