APA Style
Barlow, Janelle, Moller, Claus. (1996).
A complain is a gift : using customer feedback as a strategic tool .
San Francisco:
Berrett-Koehler Publishers.
Chicago Style
Barlow, Janelle, Moller, Claus.
A complain is a gift : using customer feedback as a strategic tool.
San Francisco:
Berrett-Koehler Publishers,
1996.
Text.
MLA Style
Barlow, Janelle, Moller, Claus.
A complain is a gift : using customer feedback as a strategic tool.
San Francisco:
Berrett-Koehler Publishers,
1996.
Text.
Turabian Style
Barlow, Janelle, Moller, Claus.
A complain is a gift : using customer feedback as a strategic tool.
San Francisco:
Berrett-Koehler Publishers,
1996.
Print.