APA Style

Durkin, Dianne M.. (2005). The loyality advantage: essential steps to energize your company, your customers, your brand . New York: Amacom.

Chicago Style

Durkin, Dianne M.. The loyality advantage: essential steps to energize your company, your customers, your brand. New York: Amacom, 2005. Text.

MLA Style

Durkin, Dianne M.. The loyality advantage: essential steps to energize your company, your customers, your brand. New York: Amacom, 2005. Text.

Turabian Style

Durkin, Dianne M.. The loyality advantage: essential steps to energize your company, your customers, your brand. New York: Amacom, 2005. Print.