APA Style

Kerpen, Dave. (2013). Likeable business : why today's consumers demand more and how leaders can deliver . New York: McGraw-Hill.

Chicago Style

Kerpen, Dave. Likeable business : why today's consumers demand more and how leaders can deliver. New York: McGraw-Hill, 2013. Text.

MLA Style

Kerpen, Dave. Likeable business : why today's consumers demand more and how leaders can deliver. New York: McGraw-Hill, 2013. Text.

Turabian Style

Kerpen, Dave. Likeable business : why today's consumers demand more and how leaders can deliver. New York: McGraw-Hill, 2013. Print.